Collect with a purpose
We seek information needed to understand a care request, communicate with the family, improve the service, and connect relevant options.
Legal
Privacy Policy
This policy explains the information EverTree may collect, why it is used, when it may be shared, and the choices available to families.
- Updated
- July 28, 2026
- Clear
- purpose-based information use
- Choice
- communication and privacy requests
The starting point
Privacy should feel understandable.
EverTree is a senior-care discovery and referral service. This Privacy Policy describes how information may be handled when you visit our website, use the AI Care Guide, speak with an advisor, request information, or interact with a participating care provider.
Please do not submit emergency information, unnecessary medical records, financial account credentials, government identification numbers, or other highly sensitive material through general website forms.
What to know
Our privacy commitments
Use reasonable safeguards
We use administrative, technical, and organizational measures designed to protect information appropriate to its nature.
Give families choices
Families can ask questions, update information, change communication preferences, or make applicable privacy requests.
Information we may collect
Information may be provided directly by you, collected automatically from website use, or received from service providers and participating care organizations.
- Contact details such as name, email address, and preferred communication method
- Care-search information such as location, timing, support needs, preferences, and relationship to the person seeking care
- Communications, notes, feedback, and requests made to an advisor
- Device, browser, approximate location, referral source, and website interaction information
- Information needed to maintain security, prevent misuse, and comply with legal obligations
How information may be used
Information may be used to provide and personalize the service, respond to requests, support advisor conversations, identify potentially relevant care options, make introductions you request, operate and secure the website, measure service performance, and comply with law.
The AI Care Guide is intended to organize information you provide. It does not diagnose a condition, make a final care decision, or replace professional advice.
When information may be shared
Information may be shared with service providers that help operate EverTree, with participating care providers when needed to respond to your request or when you authorize an introduction, with professional advisors, during a business transaction, or when required to protect rights, safety, security, or comply with law.
Care providers are independent organizations with their own privacy practices. Review their policies before providing additional information directly to them.
Cookies, analytics, and communication
The website may use cookies or similar technologies for essential operation, preferences, security, analytics, and service improvement. Browser settings may allow you to block some technologies, though parts of the service may not function as intended.
You can opt out of promotional email or text communication using the instructions in the message. Service-related communication may continue when necessary to respond to an active request.
Retention, security, and children
Information is retained for as long as reasonably necessary for the purposes described, including service delivery, records, dispute resolution, security, and legal compliance. No security method is guaranteed, and families should avoid sending unnecessary sensitive information.
EverTree is intended for adults and is not directed to children under 13. We do not knowingly seek personal information directly from children.
Your choices and requests
Depending on where you live and applicable law, you may have rights concerning access, correction, deletion, restriction, portability, or information about disclosure. Rights can have exceptions, and identity verification may be required.
To ask a privacy question or submit a request, email hello@evertree.com. Do not include sensitive supporting documents until an appropriate verification method is provided.
A clear next step
How to make a privacy request
We use a straightforward process to understand and respond to applicable requests.
Describe the request
Email hello@evertree.com with the type of request and the contact information previously used with the service.
Complete verification
EverTree may request limited additional information to confirm identity and protect the information from unauthorized access.
Receive a response
The request will be reviewed under applicable law, and EverTree will explain the action taken or any relevant limitation.
EverTree made a difficult time so much easier. Our advisor truly listened and helped our family focus on what mattered.— Lisa M., San Mateo
Does EverTree sell personal information?
EverTree does not intend to sell personal information for money. Some laws define “sale” or “sharing” broadly, including certain advertising or analytics activities; applicable disclosures and choices should be reviewed as the service evolves.
Is the AI Care Guide a medical record system?
No. It is a guided senior-care intake and is not designed as an electronic health record or emergency clinical service.
Can I correct information I provided?
Yes. Contact EverTree to update care-search or contact information. Applicable legal rights may provide additional options.
How will policy changes be communicated?
The updated policy will be posted with a revised date. Material changes may be communicated through additional appropriate notice.