AI guides the intake
The Care Guide helps organize needs, location, and timing. It does not diagnose, choose care, or replace a human advisor.
Frequently asked questions
Straight answers for a complicated decision.
Learn what EverTree does, how the service works, how families remain in control, and what to verify when comparing senior-care options.
- No cost
- to families for EverTree guidance
- No pressure
- to select a referred option
- No AI choice
- families make every final decision
The starting point
Begin with the questions already on your mind.
Senior-care searches involve health, family, money, housing, and emotion. It is normal to have questions that do not fit neatly into one category.
These answers explain EverTree’s service and provide general educational context. Specific medical, legal, financial, licensing, and benefits questions should be confirmed with the appropriate qualified professional or agency.
What to know
The essentials
Advisors add local context
Human advisors help families understand care categories, compare options, prepare questions, and plan next steps.
Families decide
You choose whether to accept an advisor-qualified introduction, tour, compare, or select any community or provider.
About EverTree
EverTree is a Bay Area senior-care discovery and referral service. A human advisor reviews each account’s care profile and qualifies participating communities or providers before offering an introduction.
- The service is free to families
- Participating communities may pay referral compensation
- Providers remain independent from EverTree
- Families should verify care, licensing, contracts, and professional advice
About recommendations
Recommendations are based on information shared by the family, known service characteristics, geography, and availability. They are not guarantees of quality, suitability, licensing status, or future care capability.
Families should conduct their own review and update the care profile when needs change.
About privacy and communication
Share only the information needed for the search. Review the Privacy Policy for details about information handling and communication preferences.
Do not use the website for emergencies, urgent medical advice, or highly sensitive records that have not been requested through an appropriate secure process.
A clear next step
When you still have a question
The right source depends on the type of answer you need.
Ask EverTree about the search
We can explain the process, care categories, comparison questions, participating options, and advisor support.
Ask providers about their service
After an advisor-qualified introduction, confirm staffing, licensing, availability, fees, contracts, care capability, and policies.
Ask professionals about regulated advice
Use clinicians, attorneys, financial advisors, insurers, benefit agencies, and regulators for decisions within their expertise.
EverTree made a difficult time so much easier. Our advisor truly listened and helped our family focus on what mattered.— Lisa M., San Mateo
How much does EverTree cost?
EverTree guidance is free to families. Participating communities may compensate EverTree if a family chooses their community.
Will EverTree recommend every available option?
No. The service focuses on options believed to be relevant and may not include every provider or community in the market.
Can I use the service if I am planning far ahead?
Yes. Early planning can make care-type, location, financial, and family conversations easier.
What if we need help immediately?
Use the Care Guide to organize an urgent search, but contact emergency services or medical professionals for immediate danger or urgent clinical needs.
Can an advisor guarantee availability or pricing?
No. A human advisor qualifies the initial options, but availability, assessment, acceptance, services, and pricing must still be confirmed during the introduction process.
How do I stop communications?
Use the unsubscribe or preference instructions in the message, or contact EverTree directly to request a change.